Help Center

Alu-Door offers high-quality sectional doors, roller shutters and front doors as well as drives. Our products are made of robust materials such as aluminum and are highly resistant to weathering and corrosion. All products are very safe and offer excellent insulation. Our sectional doors, roller shutters and front doors are made to measure with millimeter precision and can be equipped with a variety of additional functions, such as automatic opening and closing systems, remote controls and even integrated security functions. Our drives are innovative and safe and allow easy and convenient operation of the gates.

We offer you three different ordering options:

1. Order via our online shopHere you will find standard sectional doors, roller doors, front doors as well as drives and accessories.

2. Order via our 3-D configuratorHere you have the opportunity to adapt your product to your individual requirements. After your configuration, you have the option of completing your order with binding effect or contacting a specialist advisor.

3. Order by phone | Order via MailYou can submit your inquiry or order at any time by telephone or e-mail. You will then receive an offer and order form from us.

We offer a variety of payment options including PayPal, prepayment, credit and debit cards and the option to pay in installments. Which payment options are available for your order depends on whether you order via our shop or our configurator.

1. What is prepayment? With prepayment, you pay the invoice amount in advance before we ship your order. As soon as we have received your payment, we will process and ship your order.

2. What is the pro rata prepayment? With partial prepayment, you pay a partial amount in advance before we ship your order. The balance is to be paid upon delivery or assembly.

3. Can I also pay in installments? Yes, in certain cases we offer the option of paying in installments. Please contact us for more information.

4. What is the difference between PayPal and prepayment? PayPal is an online payment system that allows you to pay online quickly and securely. With prepayment, you pay the invoice amount in advance before we ship your order.

You can reach us by phone from Monday to Saturday from 7 a.m. to 8 p.m. on 07143 9679721 and by e-mail at info@alu- door.com

1. How soon will I get a reply to my email? We strive to answer your inquiries as quickly as possible. You will usually receive an answer to your email within 24 hours.

2. Can I reach an advisor outside of business hours? We can be reached by phone and email during our business hours. If you have an urgent request outside of business hours, please leave us a message on our voicemail or email us and we will get back to you as soon as possible.

3. Can I also place an order by phone? Yes, we are happy to take your orders over the phone. Our expert advisors are available during our business hours to take your order and discuss all the necessary details with you.

4. What is the best way to quickly get an answer to my question? The fastest way to get an answer to your question is to contact our customer support by phone during our business hours. Our expert advisors are at your disposal to answer your questions and to help you further.

The Select Line is our cheapest alternative and has a steel system. The goals are only available in standard dimensions and can only be ordered from our online shop. The High-Line can be ordered via the 3-D configurator, has a steel system, torsion spring technology and the option of powder coating. The Alu-Line has an aluminum system, double rollers with ball bearings, spring break protection and is available made to measure using the 3-D configurator.

1. What is the advantage of the torsion spring technology in the High-Line? The torsion spring technology in the High-Line ensures that the gate can be operated easily and with little effort. It is a modern technology that increases the durability and safety of the gate.

2. What is the advantage of powder coating the High-Line? The powder coating on the High-Line increases the door's durability and weather resistance as it protects it from moisture, UV rays and wear and tear.

3. What is the advantage of the spring break protection on the Alu-Line? The spring break safety device on the Alu-Line ensures that the spring breaks in the event of an overload, thus preventing damage to the door or personal injury.

4. What is the advantage of the aluminum system in the Alu-Line? The aluminum system in the Alu-Line is particularly light, durable and weather-resistant. It increases the safety and durability of the gate and is particularly practical due to its low maintenance requirements.